Before you ask

Special circumstances review

Epic Bounce USA tickets are sold as final. If something serious and unavoidable happened, you can ask us to review it here. A review is not a promise of a refund.

All sales are final

No refunds are issued for change of plans, late arrival, no-shows, or a guest deciding not to jump. Postponed or rescheduled dates keep your tickets valid — they are not refunded.

Review is not a guarantee

Sending this form does not approve or reserve a refund. An owner reads every request and decides case by case. Most situations are solved faster by transferring your tickets or taking a credit.

If a refund is granted

Any refund approved through a special circumstances review is processed one day after the event end date, not at the time of approval. Once processed, allow 3–5 business days for the money to transfer back to your bank or the card used at checkout.

Faster options first

Give your tickets away. Tickets are fully transferable at no cost from your booking link.
Move your session. Reschedule to another day or time that works.
Take a 12-month credit. Cancel for the full value you paid as a credit, good in any Epic Bounce city.

All three are in your booking link, or read the booking policies.

Tell us what happened

Be specific. Dates, names and any paperwork you can describe help an owner decide.

Order or booking number

Name on the booking

Email used at checkout

Mobile number

What happened?

Your explanation

0 / 2000 characters

I understand all sales are final and that sending this form does not guarantee a refund.I understand that if a refund is approved it is processed one day after the event end date, and takes 3–5 business days to reach my bank.

Please do not file a payment dispute while a review is open — contacting us is faster and a chargeback is a breach of the booking terms.

The no-refund policy

ALL SALES ARE FINAL. No refunds are issued for any reason, including but not limited to change of plans, late arrival, no-shows, or a guest choosing not to participate.

If an event is postponed or rescheduled, your tickets remain valid for the new dates. No refunds are issued for postponements or reschedulings. Guest availability on the new dates is not the responsibility of Epic Bounce USA.

If a session is cancelled completely for weather or safety reasons, you will receive a credit valid for 12 months from the original event date. Credits are non-refundable.

Tickets are fully transferable. You may give your tickets to another guest at any time at no cost.

Special circumstances: if a serious and unavoidable emergency prevented you from attending, you may submit a special circumstances request at epicbounceusa.com/special-circumstances for owner review. Submitting a request is not a guarantee of a refund and does not change the no-refund policy.

Chargebacks: filing a chargeback or payment dispute in place of contacting us is a breach of these terms. Charges appear on your statement as “EPIC BOUNCE USA”. Please contact us first — we respond quickly.

Refund timing

Any refund approved through a special circumstances review is processed one day after the event end date, not at the time of approval.

Once processed, allow 3–5 business days for the money to transfer back to your bank or the card used at checkout.

Refunds are returned only to the original payment method. Approved amounts never include a separate booking or processing fee retained by the payment provider.

Questions? Email epicbounceusa@gmail.com.